Privacy Policy

Motum Health & Wellness

Last updated: 08/07/2026 

1. Purpose

At Motum Health and Wellness, we are committed to maintaining the highest standards of client confidentiality and privacy in accordance with all applicable privacy laws and professional ethical obligations. This policy outlines how we collect, use, store, and protect personal and health information, and the responsibilities of all staff in upholding client privacy.

2. Scope

This policy applies to all staff, contractors, students, and volunteers who work at or on behalf of Motum Health and Wellness. It covers all personal, sensitive, and health information relating to clients, staff, and third parties.

3. What is Personal and Health Information?

Personal information includes any data that can identify an individual, such as:

· Name

· Date of birth

· Contact details

· Medicare or insurance details

Health information includes any data related to:

· Medical history

· Treatment notes

· Test results

· Referrals and reports

4. Collection and Use of Information

We collect personal and health information only when it is necessary for:

· Providing health services

· Administrative purposes (e.g., bookings, billing)

· Legal and regulatory compliance

· Quality assurance and clinical audits

We always aim to collect information directly from the client, unless it is unreasonable or impractical to do so (e.g., in an emergency or when the client has given prior consent).

5. Client Rights

Clients have the right to:

· Access their health records upon request

· Request correction of inaccurate information

· Be informed about how their data is used and shared

· Decline to provide certain information (noting this may affect service delivery)

6. Confidentiality Obligations for Staff

All team members must:

· Treat all client and staff information as strictly confidential

· Discuss client details only in appropriate clinical contexts and never in public spaces

· Access records only when required for your role

· Avoid storing or sharing confidential information on personal devices or emails

· Immediately report any suspected breaches of confidentiality to the Clinic Director

7. Disclosure of Information

We may disclose information:

· With the client’s explicit consent

· Where required or authorised by law

· To other healthcare providers involved in the client’s care (with consent)

· In the event of a medical emergency (as permitted under privacy legislation

We do not share information with third parties for marketing or non-health related purposes.

8. Data Security and Storage

All client records are stored securely in our practice management software and/or locked filing systems. We use password protection to prevent unauthorised access.

Access to records is limited to authorised staff only.

9. Breach of Policy

Any breach of this policy may result in:

· Disciplinary action (including termination of employment or contract)

· Mandatory reporting to regulatory authorities

· Legal consequences under relevant privacy laws

10. Review and Updates

This policy is reviewed annually or whenever legislative or operational changes require. Staff will be informed of any updates and are required to familiarise themselves with changes.

11. Acknowledgement

All staff must sign a confidentiality agreement acknowledging they have read, understood, and agreed to comply with this policy.

For Questions or Concerns:

Please contact the Clinic Director
chris@motumhealth.co.uk or info@motumhealth.co.uk

General Terms of Use

Effective Date: June 2026

1. Introduction

These General Terms of Use (“Terms”) govern your access to and use of the website, booking platform, and services provided by Motum Health and Wellness (“we”, “our”, “us”). By accessing our website, using our online booking system, or using any services offered at our clinic, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or services.

2. Website Access and Use

· You must be at least 18 years of age or have parental consent to use our website and services.

· We grant you a limited, non-exclusive, non-transferable, and revocable license to use our website and services for personal, non-commercial purposes only.

·You may not use our website for any unlawful or prohibited activities, including (but not limited to):

Spamming, fraud, or any activity that violates UK law.

Attempting to gain unauthorised access to our systems or networks.

Distributing harmful software such as viruses, malware, or spyware.

3. Account Registration and Bookings

· In order to use our online booking system, you may be required to create an account by providing certain personal information. You agree to keep this information accurate and up to date.

· By creating an account, you confirm that the information provided is correct and that you are authorised to use the provided payment methods.

· You are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account.

· We reserve the right to suspend or terminate your account if we suspect any fraudulent activity or violation of these Terms.

4. Booking and Appointment Terms

· Our website offers a booking system that allows you to schedule appointments for services such as physiotherapy, sports therapy, personal training, exercise classes, injections, and orthotics fitting.

· All appointments are subject to availability. We reserve the right to refuse or cancel any appointment in exceptional circumstances.

· You may cancel or reschedule your appointment at least 24 hours in advance. Failure to do so may result in a cancellation fee, as outlined in our Terms and Conditions.

· We are not responsible for any delays or disruptions to your appointments due to reasons outside our control (e.g., weather, transportation issues, etc.).

5. Use of Our Services

· Our services are intended to be used as part of a comprehensive health and wellness plan. The effectiveness of our services depends on accurate health information provided by you and active participation.

· You agree to comply with all instructions and recommendations from our staff regarding the use of services and treatments.

· Certain services (e.g., injections, physiotherapy, or personal training) may involve risks. You must inform our staff of any pre-existing health conditions or injuries before participating.

6. Intellectual Property

· All content on the website, including text, images, logos, graphics, and design, is the property of Motum Health and Wellness or its licensors and is protected by UK and international copyright laws.

· You may not copy, distribute, modify, or use any content from our website for commercial purposes without our express written permission.

7. Privacy and Data Protection

· We take your privacy seriously and are committed to protecting your personal information.

· By using our services, you consent to the collection, use, and processing of your personal data in accordance with our Privacy Policy.

· Your personal data will only be used for the purposes of providing our services and will not be shared with third parties without your consent, unless required by law.

For further information on how we protect your data, please refer to our full Privacy Policy.

8. Third-Party Links

· Our website may contain links to third-party websites or services that are not owned or controlled by Motum Health and Wellness.

· We are not responsible for the content, privacy policies, or practices of any third-party websites. We recommend you review the privacy policies of those sites before providing any personal information.

9. Limitations of Liability

· We make every effort to ensure the accuracy and reliability of the information provided on our website. However, we do not guarantee that the content is error-free, complete, or up-to-date.

· Motum Health and Wellness will not be held liable for any direct, indirect, or consequential damages arising from your use of our website or services.

· We are not responsible for any damages caused by technical failures, viruses, or other disruptive components related to the use of our website or services.

10. Termination of Access

· We reserve the right to suspend or terminate your access to our website and services at our sole discretion, without notice, if we believe you have violated these Terms or engaged in conduct that is harmful to our clinic or other users.

11. Modifications to Terms

· We reserve the right to update or modify these Terms at any time. The most recent version of the Terms will be posted on our website, and any changes will take effect immediately upon posting.

· You are responsible for regularly reviewing these Terms. Continued use of our website or services after any changes have been made constitutes your acceptance of the updated Terms.

12. Governing Law and Dispute Resolution

· These Terms are governed by and construed in accordance with the laws of England and Wales.

· Any disputes arising out of or in connection with these Terms will be resolved under the exclusive jurisdiction of the courts of England and Wales.

13. Contact Information

For any questions or concerns regarding these Terms of Use, please contact us:

Motum Health and Wellness
Address: 30F Vanguard Way, Battlefield, Shrewsbury, SY1 3TG
Phone: [Insert Contact Number]
Email: info@motumhealth.co.uk
Website: www.motumhealth.co.uk

Terms and Conditions

Motum Health and Wellness
Effective Date: June 2025

1. Introduction

These Terms and Conditions (“Terms”) govern your use of services provided by Motum Health and Wellness (“we”, “our”, “us”). By accessing our services, booking an appointment, or attending a class, you agree to these Terms.

2. Services Offered

We provide the following regulated and non-regulated health and wellness services:

· Physiotherapy

· Sports Therapy

· Exercise Classes (including rehabilitation and group fitness)

· Personal Training

· Injection Therapy

· Custom Orthotics

All clinical services are delivered by qualified and registered practitioners in accordance with UK professional standards (e.g. HCPC, CSP, BASRaT).

3. Appointments and Cancellations

· Appointments must be booked in advance via our website, phone, or in person.

· We require a minimum of 24 hours’ notice for cancellations or rescheduling.

· Cancellations with less than 24 hours’ notice, or missed appointments, may be charged in full at our discretion.

· If we cancel or change your appointment, we will notify you as early as reasonably possible.

4. Fees and Payments

· All fees must be paid at the time of service unless otherwise agreed in writing.

· We accept payment by debit card, credit card, bank transfer and cash.

· Our price list is available on request or published on our website. Prices may change without prior notice, though any changes will not affect services already booked.

5. Health Insurance and Third-Party Payments

· We are able to provide invoices/receipts for claims with private health insurers.

· It is your responsibility to confirm your eligibility and coverage before treatment.

· We are not liable for rejected or partially reimbursed claims.

6. Consent to Treatment and Risks

· By using our clinical services, you confirm that you have provided accurate medical history and understand the risks associated with any treatment or physical activity.

· Our clinicians will discuss proposed treatments and obtain informed consent before proceeding.

· You may withdraw consent or discontinue participation at any time.

7. Exercise Classes & Personal Training

· Participation in group or one-to-one exercise sessions is voluntary and at your own risk.

· You must inform the instructor of any health conditions or injuries before participation.

· If deemed unsafe, we reserve the right to decline or modify your participation in classes or personal training.

8. Injections and Prescription-Only Medications

· Injections are administered by trained professionals who are appropriately registered and insured.

· All injectable treatments require medical consent and may involve side effects or complications that will be explained in advance.

· You must disclose relevant health history, allergies, and medications prior to treatment.

9. Custom Orthotics

· Orthotics are custom-fitted based on assessment and prescription.

· No refunds are provided once the product has been manufactured, except in the case of a manufacturing fault.

· Adjustments may be offered within a reasonable time frame after fitting.

10. Privacy and Data Protection

· We handle your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

· Your personal and medical information is stored securely and only accessed by authorised personnel.

· We will not share your data with third parties without your consent, except where required by law.

For more details, please refer to our Privacy Policy.

11. Conduct and Behaviour

· Clients and visitors must treat staff and other clients with respect.

· We reserve the right to refuse or discontinue service to any person who behaves abusively, is under the influence of drugs or alcohol, or otherwise poses a risk.

12. Liability and Disclaimer

· We take all reasonable care in providing our services. However, participation in physical activity and medical treatments carries inherent risks.

· We are not liable for any loss, injury, or damage unless caused by our negligence.

· Nothing in these Terms limits your statutory rights under UK consumer law.

13. Changes to Terms

We may amend these Terms from time to time. Any updates will be posted on our website and available at reception. Continued use of our services after changes have been made constitutes your acceptance of the updated Terms.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

15. Contact Information

Motum Health and Wellness
Address: 30F Vanguard Way, Battlefield, Shrewsbury, SY1 3TG
Phone: [Insert Contact Number]
Email: info@motumhealth.co.uk
Website: www.motumhealth.co.uk

Cookie Policy

What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help websites function properly and improve the user experience.

Types of Cookies We Use

Essential Cookies

These cookies are required for the website to function correctly. They enable basic features such as page navigation and security.

These cookies cannot be disabled.

Analytics Cookies

Analytics cookies help us understand how visitors interact with the website.

They may collect information such as:

• Pages visited
• Time spent on pages
• Website traffic sources

This information is anonymised and used to improve the website.

Marketing Cookies

Where used, marketing cookies allow advertising platforms to show more relevant adverts to visitors.

These cookies are only activated if you consent to them.

Managing Cookies

When you first visit our website you will be given the option to accept or manage cookies.

You can also manage cookies through your browser settings.

Disabling some cookies may impact how the website functions.

Changes to This Policy

We may update this policy occasionally to reflect changes in legal requirements or our services.

The latest version will always be available on this page.